Workshop sends a fitment request. Manager opens the catalog, cross-references the vehicle, checks engine variant, confirms stock. 25–40 minutes if nothing goes wrong.

Meanwhile the workshop called two other distributors. The one who answered first — with a confirmed fit and a price — got the order. You got back to them an hour later. "Already sorted, thanks."

And when the pressure is high and the check is rushed — wrong part ships. Return at your cost. Credit note. Apology. And quietly, that account starts ordering elsewhere.

It's not a people problem. Your managers are good. It's a tooling problem: nothing in your workflow can answer "will it fit?" without a human in the loop.